Effective Date: 01.01.2023

Welcome to www.msfs.in (“Website”), operated by MS Facilities Services (“Company,” “we,” “our,” or “us”). Your privacy is critically important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our Website or use our services.

1. Information We Collect

We collect and process the following types of information:

A. Personal Information:

• Name, email address, phone number, and address provided through contact forms or service requests.
• Billing and payment details when availing of our services.

B. Non-Personal Information:

• Your browser type, IP address, device information, and website usage data (e.g., pages visited, time spent).

C. Cookies:
We use cookies to enhance user experience, analyze website traffic, and improve our services. For detailed information, refer to our Cookie Policy.

2. How We Use Your Information

The information we collect is used for:

1. Providing Services: To process your requests, provide quotes, and deliver our cleaning services.
2. Customer Support: To respond to inquiries or resolve complaints.
3. Improvement and Personalization: To analyze user behavior and enhance our Website functionality and content.
4. Marketing and Promotions: To send updates, promotional materials, or offers, subject to your consent.
5. Legal Compliance: To comply with applicable laws and regulations.

3. How We Share Your Information

We do not sell, rent, or trade your personal information. However, we may share your information with:

• Service Providers: Third-party vendors assisting us in delivering services (e.g., payment processors, IT support).
• Legal Authorities: When required to comply with laws, regulations, or legal processes.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

4. Security of Your Information

We implement robust security measures, including encryption and secure servers, to protect your data from unauthorized access, loss, or misuse. However, no method of data transmission or storage is 100% secure.

5. Your Rights

As a user, you have the following rights regarding your personal data:

1. Access and Correction: Request access to your data and correct inaccuracies.
2. Data Deletion: Request deletion of your data, subject to legal obligations.
3. Consent Withdrawal: Opt out of receiving marketing communications at any time.

6. Third-Party Links

Our Website may include links to third-party websites. We are not responsible for their privacy practices or content. We encourage you to read their privacy policies.

7. Children’s Privacy

Our Website is not intended for children under 18. We do not knowingly collect personal information from children.

8. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page, with the updated effective date.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Company Name: MS Facilities Services
• Website: www.msfs.in
• Email: msfs491@gmail.com
• Phone: +91 88105 23298

By using our Website, you consent to this Privacy Policy. Thank you for trusting MS Facilities Services with your information.